Under Review
over 4 years ago

Allow the Resolution to be required on CSRs that don't have workflow.

In previous releases the <> in the CSR Type Template would mean that the information is optional.  The <<>> would mean that it's required for Description and/or Resolution.  Stat 6.2 no longer has an option to make the resolution to be required for CSR types that don't have workflow.  We would like this functionality to be brought back and not be tied to workflow.  We have some CSR types that don't have workflow on them that we would like to have the Resolution be required. 

skong
Parents
  • over 4 years ago

    There nothing changed for Description and Resolution. When Resolution has  empty double brackets (<<>>), Stat would require to enter data when status change to closed Status. For Description field  it is the same rule but for any CSR Status 

Comment
  • over 4 years ago

    There nothing changed for Description and Resolution. When Resolution has  empty double brackets (<<>>), Stat would require to enter data when status change to closed Status. For Description field  it is the same rule but for any CSR Status 

Children
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