Westin Building Exchange Prioritizes and Solves Helpdesk and Patching Issues with Quest KACE

So my position is systems administrator. I work for a property management company, and we manage a skyscraper downtown that's a data center. And it's also where all the telecommunications come in for the Pacific Northwest. My previous job is we had used KACE The ticketing issues were hard to manage by using Outlook. And I needed something to be able to prioritize my workload. KACE helped me solve those issues by allowing customers to be able to submit emails for requests. Then I was able to bring them in, and then manage through the system. The benefits for the ticketing system through KACE was being able to get to customer responses quicker, and then just to be able to get them taken care of, and then to be able to prioritize my workload. Customer support for me on my end has been top notch. And along with the ticketing system, comes with the whole other package that comes with the SMA. So now I'm able to help deploy, and get my systems patched and updated, keep track of my inventory, my assets. Security is a big issue. And KACE helps us manage the patching of our computers and systems to make sure everything is secure. KACE has helped me in my personal life. I can get off work on time. I have the KACE Go app. So when we're out and about, we get e-mails. So as soon as a ticket comes in, we get an email. And then we can respond to it, open it up, and then start working on the request right away. And so we can be wherever we want and make sure people are taken care of. And there's tons of the knowledge base articles IT Ninja is definitely my go-to when I have issues in support. So everything's been super seamless. We had the SDA when Windows 10 came out. So because of the SDA it's made that migration that much easier. We're using both systems, the SMA and SDA. We feel like the company as a whole, that it's a good return on investment. It makes our life easier.