Eliminating Manual Provisioning Saves Time and Money

Aktia's a small Finnish bank. We have branch offices about 30 in Finland and employees about 900 and with loans, savings, and we also have insurances. Because we are a bank, we have a lot of customer data that is quite sensitive, so we don't want it to go to the wrong people. And that's very critical that our employees have the rights and access to exactly that data that they need, not anything else. We looked at some very small solutions, and they usually have a lot of bugs. And they don't function very well, and they have to develop and everything. We wanted something that we can use quite immediately to fix our problems. We have manual process that took a very long time, and now with the identity manager, it's faster. When people start working for us, they get the access rights automatically. Before, we actually had to make all the accounts and email boxes and everything, so it was a lot of work. People get the access faster. Our costs are-- it's lower. When you get it faster, you don't have so many people involved when it's more automated. And managers also see more clearly what the employees have and can change them if needed and ask for more access if the situation requires. The IT shop functionality has got a lot of positive feedback from our end users, and the managers are happy that we can rely on HR and organizational data to do a lot of automatization. So the managers don't have to contact a lot of people. They just do it through HR, and then it flows from there. So a lot of positive reactions. It's really important to have a data source that you can trust. I think this is a very good system, and it's quite easy to use for the end users also.