Does your organization utilize outdated or cumbersome processes that slow down the service desk? Without standardized workflows, service quality can be inconsistent and lead to delays in issue resolution.
A service desk workflow is a structured way of handling custom queries and technical issues. Essentially, it is a step-by-step plan that helps support teams organize and solve problems efficiently.
Tune in to this KKE session, where we’ll cover:
- Ticket templates vs. process templates
- Examples of process templates
- How to create a template
Bring your questions, and our experts will be ready to help!