Quest KACE Service Desk Automates IT Operations at Samford University

Long term, just with service desk automation. That itself is going to prevent our IT people from having to run left and right trying to get people to approve this or that or install this, and like physically going. So that's a lot of the stuff we do right now. It's manual. What I love about KACE is the automation of it all, really. The fact that I don't really have to be hands-on with anything. Between our imaging right now, I mean, all I have to do is net boot, and it kind of just does everything else. By the time I touch our lab machines, I just have to really name it, and that's it. The easiness of it, and then not to mention the support. We've got pretty good support. Beyond that, I haven't really had any issues or complaints. I couldn't think of one time it failed and freaked out on me. And reliability is huge in the IT department. And if I feel convinced that I can be safe in this environment with KACE and I can rely on it, that's pretty awesome.