Majority of the Pre Migration /Post Migrations scripts does n't need user intervention. Please provide a option to execute the them in the background (need to be seamless to the user) .
Please allow system administrators to define whether or not the resolution tab of a CSR is required to be filled in. I think "by service domain" would be a great option.
Daniel
Please auto-generate the email approval when an approval is generated if inbound email approvals are turned on. Secondly, please indicate visually within the workflow that an email approval has been sent via some mechanism such as a symbol or point of...