Would really like to see the ability to define, by CSR Type, if the Tracking # field is required or not (exact same feature as available today for the Project field).
With the new STAT 6.1 upgrade, the Edit Objects feature, was removed from the Change Management tabs. We need this functionality back into STAT. Currently we have a special team that migrates our PeopleSoft code into Prod. They used this tab, in the past...
Previous to 5.8, when creating a CSR, the user was required to choose from the people assigned to the queue that is in place for the first step in the workflow. There was no default user assigned. Apparently in 5.8, Stat was "enhanced" to automatically...