• Windows Updates Breaking Rapid Recovery Dashboard

    Recently installed updates and this cause an the Rapid Recovery Console page to get an XML error. This was caused by a bad update : KB338830 - Windows Server 2012

    After uninstalling this update the console access was working as normal. Also note that during…

  • Virtual Standby - SQL Server TempDB drive

    When we are backing up our SQL Servers, we have a few servers that has issues when trying to backup the TempDB drive.  I have read that SQL server recreates the files on the TempDB drive every time SQL server starts so that there is a fresh copy of the…

  • Two base images and follow-up incremental snapshots

    We setup an additional AppAssure/Rapid Recovery server at a DR location for replication. However, our file server (which is our biggest backup in terms of storage) will not replicate because the recovery points are too large.

    After investigating I discovered…

  • Unable to export VM to remote Hyper-V Server

    Every time I try to get do a VM export (one-time or continual), I get this error:

    "Cannot connect to the Hyper-V server 'hosthv02' using the specified credentials. Please make sure the user name and password are correct."

    These are the…

  • Hyper-V hosts freezing during Rapid Recovery Agentless backup of VM's

    We have been running Rapid Recovery 6..1.2 for over a year using Agentless Backup on our Hyper-V hosts to backup VM's without problems. We recently bought 3 new hosts to replace the current hosts which are end of life. All hosts (old and new) are running…

  • Windows update KB4093123 broke the web interface for v6.1. Is there a way to workaround this w/o upgrading (I have a perpetual license w/o a service contract) or removing the update?

    That is all.

  • Enable alerts fails to Load alert lis

    I'm setting email Notification for the first time on the system. I have created a new notification group. In the Enable Alerts tab - it freezes Loading the data. I can adjust settings in the Notification Options, save and those changes stick. Its just…

  • Is there a switch for no restarts for the the Rapid Recovery agent agent-web.exe.

    I'm trying to deploy the Rapid Recovery backup agent through SCCM and looking for a list of switches to use.  Specifically a no restart switch, but if there was a list that would be great.  For some reason I'm not finding it on any of the manuals.…

  • Backup Volumes to different repositories

     Is it possible on 6.2 to have backups split to different repositories? i.e System Drives to one repo and large data drive to another.

     

    Apparently it wasn't possible in 2015, but hopefully it is now!

     

    Many thanks

  • Replication Error: object reference not set to an instance of an object

    I have a server 2008 R2 with version 6.1.3 Rapid Restore installed and it's replicating to an off-site server 2012 R2.

    I deleted a 1 replicating server from the off-site server and deleted the restore points, but I keep all other servers.

    Now I need…

  • cannot add restored volume to prtection

    I had to do a full restore to the C:\drive of one of my servers, all is back up and well but now I cannot add the resorted volume to protection. I get an "agent does not contain Volume with this id = \\?\Volume{long guid}\" any way to fix this?…

  • 6.2 Mail Restore Error

    So this new feature in 6.2 sounds great, the local mount utility is a bit clunky. However on testing the feature, we get an API UN/PW error. Im told this is because the Core doesn't have Outlook installed..

    So Outlook being a licences product, and…

  • Can't start the windows 2008 R2 in virtual machine and BMR

    windows 2008 r2 server was protected by Quest, But suddenly the Windows 2008 r2 server had a HDD issue  and it is down now. Hence, we tried to create one-time export as virtual machine, the export was successful but it failed to boot on windows 2016 server…

  • What is the newest agent that will support Windows Server 2003

    What is the newest agent that will support Windows Server 2003?

    I know, I hate even asking the question.  Old physical servers bringing me down.

  • How can I push a protection schedule to each core via powershell?

    I am wondering if someone has a script to push a protection schedule to an entire core instead of setting on each individual VM. Because of how many VMs we backup, it just isn't efficient to change the schedule individually.

  • RapidRecovery Time out to Core Interface

    Has anyone seen the following error and corrected it?  Basically we cannot get to the core GUI.  We are in the middle of getting our support contract renewed, so I'm not able to get the patch as described.  Also while this error that comes up on the…

  • RapidRecovery Time out to Core Interface

    Has anyone seen the following error and corrected it?  Basically we cannot get to the core GUI.  We are in the middle of getting our support contract renewed, so I'm not able to get the patch as described.  Also while this error that comes up on the…

  • matrix of flow between license portal and core

    Hi,

    I sometimes have connections errors between Core and license portal, the Core tries to connect to unauthorized public IP adresses. I filtered the list of public IP adresses and I get very important list.

    Is it possible to specify the FQDN to authorize…

  • Can you delete the import archive data

    This may be a stupid question, but I'm always worried about deleting data.

    I'm running Rapid Recovery 6.1.3.

    I was able to import an archive and rolled up the data and everything is working normally.

    Can I delete the Archive data now?  Does the…

  • Agent is orphaned by this Core

    We recently did a Core migration of Rapid Recover 6.1.3 to a new server and all is well except for one client.

    It's a VMware server running Linux and when I'm in the Core Console, then go to the Vcenter server and +Protected Machine I'm able to find the…

  • Waiting for response from Core

    I was doing our monthly Microsoft patches on our Core server.

    I made sure no jobs were running, paused all clients and stopped the Core services.  Then installed the Microsoft patches, rebooted the server.

    When it came up, i checked and the direct attached…

  • Replay.Common.Contracts.Storage.FileSystemType

    OS: CENTOS 7

    Agent version: 6.1.3.527

    Core version: 6.1.3

     

    when getting recovery point of a system i get the message:

    Invalid enum value 'Swap' cannot be deserialized into type 'Replay.Common.Contracts.Storage.FileSystemType'. Ensu
    re that…

  • Does Rapid Recovery v6.0.1 support Windows 10 LTSB/LTSC?

    One of my customers would like to understand whether Rapid Recovery agent (ver 6.0.1) supports Windows 10 LTSB 2015 and Windows Server 2016?

    In addition Windowws 10 LTSB 2016 is also reviewed to be used.

  • Is it me or does Quest Repositories take forever to come up?

    I had to reboot my 2012 R2 server after the CORE stopped responding.  After reboot, it takes hours for my system to be ready and for the Repository to mount.  Does it usually take forever for this to happen or should I look to issues with the configuration…

  • BMR

    Folks,

    Can someone provide a link to a Quest article or Documentation (User or Installation Guide or White paper) on:
    - How to burn a Quest BOOT CD ISO image to a bootable USB Flash drive to enable WinPE storage and network and mouse driver injection.