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Upgrade from AppAssure 5.4.3.106 to Rapid Recovery 6.0.2 on DL1000 (backup and replication)

brian.hart
over 8 years ago

I got my last three sets of backup/replication DL 1000 units (six total servers for three separate clients) earlier this year, when RapidRecovery was probably already in the process of replacing AppAssure. Upgrades are included as part of my AppAssure support contract. Now I see that the upgrade to RapidRecovery is available and at level 6.0.2.144. While Dell provides what I can only assume are sound download & upgrade instructions, I would prefer to hear a real-world experience of the process from someone that has tried it--things like these:

  • Would you recommend this upgrade or are there reasons I should avoid it or wait for some further RapidRecovery service pack?
  • How well did the upgrade go?
  • Were there surprises, such as auto-reboots of servers running the Agent?
  • How long did it take?
  • How is performance afterwards?
  • Does the UI change much? For the better? For the worse?
  • Are there omissions in the Dell documentation that led to any panic moments or inference-based steps?
  • Was there any post-upgrade reconfiguration necessary?
  • Is there any recommended post-upgrade cleanup?

If not, I guess I may be the guinea pig here.

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  • 0 over 8 years ago
    Hi Brian:
    First, just to be at peace, I want to make sure that you know that RapidRecovery 6.0.2 for the DL family is included in the latest RUU and is different from the Rapid Recovery 6.0.2 for regular customers. This is due to significant changes in RUU and due to the way the Appliance tab is handled.

    In most cases, installing RUU requires a reboot.

    On the agent side, the older 5.4.3 agents still work. It is recommended to update the agent software but it is not necessary to do it right away. Updating the agents requires a reboot as well as the filter drivers changed.

    Under normal circumstances, physical access to the server should not be necessary. However, as you know, there are cases when a cold reboot is needed. If you were able to reboot your DL machines in the past without powering them off, there is a good chance that they are going to perform the same during the upgrade.

    Just to be on the safe side, I would suggest that you do the first upgrade at a time when one of the customers is still in the office so you can ask him to cycle the power if needed.
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  • 0 over 8 years ago
    Hi Brian:
    First, just to be at peace, I want to make sure that you know that RapidRecovery 6.0.2 for the DL family is included in the latest RUU and is different from the Rapid Recovery 6.0.2 for regular customers. This is due to significant changes in RUU and due to the way the Appliance tab is handled.

    In most cases, installing RUU requires a reboot.

    On the agent side, the older 5.4.3 agents still work. It is recommended to update the agent software but it is not necessary to do it right away. Updating the agents requires a reboot as well as the filter drivers changed.

    Under normal circumstances, physical access to the server should not be necessary. However, as you know, there are cases when a cold reboot is needed. If you were able to reboot your DL machines in the past without powering them off, there is a good chance that they are going to perform the same during the upgrade.

    Just to be on the safe side, I would suggest that you do the first upgrade at a time when one of the customers is still in the office so you can ask him to cycle the power if needed.
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