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Error when adding host in protection

j.delagoutte
over 7 years ago

Hello !

I have some issues with one virtual host when a try to add it in AppAssure 5.4.3.106 :

ERROR 2017-02-22T10:31:14 [17] - Replay.ServiceHost.Implementation.Hosting.ServiceHost (RequestUri=https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata ClientAddress=172.25.10.194:55231)
Service Host Error: Service error while handling request [PUT https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata]: La valeur ne peut pas être null.
Nom du paramètre : source
Request Uri: https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata
Client Address: 172.25.10.194:55231
Identity: NTLM:VSAOANTIVIR\Administrateur
Service: Replay.Agent.Management.Metadata.AgentMetadataManagement
Method: GetCurrentSummary

System.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : source
   à System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.IsWinApiVolumeNotSupported(DiskMetadataWinApi diskMetadata, WinApiVolume winApiVolume)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.BuildVolumesList(IEnumerable`1 volumesNames, Boolean includeNonSnapableVolumes)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.PerformRefresh(Boolean force, Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean autoMount)
   à Replay.Common.Implementation.Storage.StorageServiceWinApi.CreateStorageMetadata(Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean force, Boolean autoMount)
   à Replay.Common.Implementation.Storage.StorageServiceBase.GetMetadata(Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean force, Boolean autoMount)
   à Replay.Common.Implementation.Metadata.CommonMetadataService.GetCommonSummaryMetadata(ICommonSummaryMetadata metadata, Boolean includeNonSnapableVolumes)
   à Replay.Agent.Implementation.Metadata.AgentMetadataService.GetCurrentSummary(MetadataCredentials metadataCredentials)

I have already uninstall and reinstall AppAssure Agent, clean registry...

I didn't find answer about it yet, could you please help me?

Thank you !

Parents
  • 0 over 7 years ago

    Hi j.delagoutte:
    For some reason your legitimate posts have been blocked as SPAM -- I have released them. Please open a case with support. I am available to work with you today and get to the bottom of the issue.

    Look at this error:

    Replay.Agent.Management.Authentication.AgentPairingClientCertificateAuthenticator ()
    Request client certificate thumbprint '28AAF6DCC1AE9C41C1BF85073E7B6B3D57D4FE1A' 
    does not match previously paired client certificate thumbprint ''

    Looks that there is a certificate thumbprint issue, (Previously paired certificate thumbprint is null) but some in depth troubleshooting is needed to find out what is going on
Reply
  • 0 over 7 years ago

    Hi j.delagoutte:
    For some reason your legitimate posts have been blocked as SPAM -- I have released them. Please open a case with support. I am available to work with you today and get to the bottom of the issue.

    Look at this error:

    Replay.Agent.Management.Authentication.AgentPairingClientCertificateAuthenticator ()
    Request client certificate thumbprint '28AAF6DCC1AE9C41C1BF85073E7B6B3D57D4FE1A' 
    does not match previously paired client certificate thumbprint ''

    Looks that there is a certificate thumbprint issue, (Previously paired certificate thumbprint is null) but some in depth troubleshooting is needed to find out what is going on
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