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Error when adding host in protection

j.delagoutte
over 7 years ago

Hello !

I have some issues with one virtual host when a try to add it in AppAssure 5.4.3.106 :

ERROR 2017-02-22T10:31:14 [17] - Replay.ServiceHost.Implementation.Hosting.ServiceHost (RequestUri=https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata ClientAddress=172.25.10.194:55231)
Service Host Error: Service error while handling request [PUT https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata]: La valeur ne peut pas être null.
Nom du paramètre : source
Request Uri: https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata
Client Address: 172.25.10.194:55231
Identity: NTLM:VSAOANTIVIR\Administrateur
Service: Replay.Agent.Management.Metadata.AgentMetadataManagement
Method: GetCurrentSummary

System.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : source
   à System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.IsWinApiVolumeNotSupported(DiskMetadataWinApi diskMetadata, WinApiVolume winApiVolume)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.BuildVolumesList(IEnumerable`1 volumesNames, Boolean includeNonSnapableVolumes)
   à Replay.Common.Implementation.Storage.StorageMetadataWinApi.PerformRefresh(Boolean force, Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean autoMount)
   à Replay.Common.Implementation.Storage.StorageServiceWinApi.CreateStorageMetadata(Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean force, Boolean autoMount)
   à Replay.Common.Implementation.Storage.StorageServiceBase.GetMetadata(Boolean includeReplayVirtualDisks, Boolean includeNonSnapableVolumes, Boolean force, Boolean autoMount)
   à Replay.Common.Implementation.Metadata.CommonMetadataService.GetCommonSummaryMetadata(ICommonSummaryMetadata metadata, Boolean includeNonSnapableVolumes)
   à Replay.Agent.Implementation.Metadata.AgentMetadataService.GetCurrentSummary(MetadataCredentials metadataCredentials)

I have already uninstall and reinstall AppAssure Agent, clean registry...

I didn't find answer about it yet, could you please help me?

Thank you !

Parents
  • 0 over 7 years ago
    Looks that the issue is related to metadata collection.
    "[PUT https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata]: La valeur ne peut pas être null."
    This is performed via WMI. Have you checked the if WMI is working properly? The simplest step would be attempting to restart the WMI service and see if this solves the issue.
    The name of your machine suggests that it has something to do with antivirus (i.e. AV central console). Could it be possible that the AV blocks the request?
    What do you get logged on the agent side?

    Please let us know.
Reply
  • 0 over 7 years ago
    Looks that the issue is related to metadata collection.
    "[PUT https://vsaoantivir:8006/apprecovery/api/agent/metadata/summaryMetadata]: La valeur ne peut pas être null."
    This is performed via WMI. Have you checked the if WMI is working properly? The simplest step would be attempting to restart the WMI service and see if this solves the issue.
    The name of your machine suggests that it has something to do with antivirus (i.e. AV central console). Could it be possible that the AV blocks the request?
    What do you get logged on the agent side?

    Please let us know.
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