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Anyone else having connectivity issues with the latest Windows 10 build?

rbrown
over 7 years ago

 I'm getting a RPC service is down error only on machines with the latest build (14393).  I was using v6.0.2, upgraded to 6.1 and still no joy.

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  • +1 over 7 years ago

    Hi rbrown:
    Thank you for your reply. It sheds some light on the issue. If you have a Win 10 machine that you can play with (and the time to do it) I would suggest to downgrade the agent to 5.4.3.106 and see if it works. I just heard from a colleague that it worked for his customer after some volumes were not seen anymore after an agent upgrade. It may be a far fetched connection but, if you can, it may be worth a try wile the Support Engineer is looking to asses the issues you have on a more in depth basis.
    The agent can be downloaded from here

    Prior to removing the 6.1 agent it makes sense to export HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentId

    and import it after the downgrade to keep the same agent ID.

    Please let us know if it works for you if you try this work around.

Reply
  • +1 over 7 years ago

    Hi rbrown:
    Thank you for your reply. It sheds some light on the issue. If you have a Win 10 machine that you can play with (and the time to do it) I would suggest to downgrade the agent to 5.4.3.106 and see if it works. I just heard from a colleague that it worked for his customer after some volumes were not seen anymore after an agent upgrade. It may be a far fetched connection but, if you can, it may be worth a try wile the Support Engineer is looking to asses the issues you have on a more in depth basis.
    The agent can be downloaded from here

    Prior to removing the 6.1 agent it makes sense to export HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentId

    and import it after the downgrade to keep the same agent ID.

    Please let us know if it works for you if you try this work around.

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