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Error,"Read: Error connecting to endpoint: The LDAP server is unavailable.

gabriel stellato
2 months ago

Hi All and thank you in advance.

I am experiencing the following error. 

Job Id,Task,Test Mode,Source Environment,Target Environment,Profile,Script,Severity,Message,Call Stack,Timestamp
1195361035,Read,Disabled,"Gabriel Teste - TRG1",,,,Info,"Read: Using global catalog server from configured DCs list: DCTRG.contoso.lab, Domain=contoso.lab",,05/03/2024 13:01:57
1195361035,Read,Disabled,"Gabriel Teste - TRG1",,,,Info,"Read: Connecting to Domain Controller using port: 389",,05/03/2024 13:01:57
1195361035,Read,Disabled,"Gabriel Teste - TRG1",,,,Error,"Read: Error connecting to endpoint: The LDAP server is unavailable.",,05/03/2024 13:01:57
1195361033,Read,Disabled,"Gabriel Teste - SRC ",,,,Info,"Read: Using global catalog server from configured DCs list: DCSRC.woodgrove.lab, Domain=woodgrove.lab",,05/03/2024 13:02:41
1195361033,Read,Disabled,"Gabriel Teste - SRC ",,,,Info,"Read: Connecting to Domain Controller using port: 389",,05/03/2024 13:02:41
1195361033,Read,Disabled,"Gabriel Teste - SRC ",,,,Error,"Read: Error connecting to endpoint: The LDAP server is unavailable.",,05/03/2024 13:02:41

I've checked all possible KB articles I found on the forum and haven't found any solution. And yes, I have IPv6 enabled. Help-me please! 

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  • 0 2 months ago

    Hi Gabriel,

    This issue may also occur if the directory sync agent service account UPN is not valid for the given Active Directory domain that the agent is connecting to. To resolve this, ensure that the UPN is valid for the domain that the agent is connecting to.

    You can try and specify the UPN as domain\username or username@domain.com

    If this does not resolve the issue I would suggest creating a Service Request so one of our engineers can help troubleshoot. A Service Request can be created on the following page:

    support.quest.com/create-service-request

    Or by calling: 1-800-306-9329

    Regards,

    Darin MacKenzie

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  • 0 2 months ago

    Hi Gabriel,

    This issue may also occur if the directory sync agent service account UPN is not valid for the given Active Directory domain that the agent is connecting to. To resolve this, ensure that the UPN is valid for the domain that the agent is connecting to.

    You can try and specify the UPN as domain\username or username@domain.com

    If this does not resolve the issue I would suggest creating a Service Request so one of our engineers can help troubleshoot. A Service Request can be created on the following page:

    support.quest.com/create-service-request

    Or by calling: 1-800-306-9329

    Regards,

    Darin MacKenzie

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