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How to fix Netvault Backup Failed on running backup Differential and Full Backup?

kenrick daza
over 5 years ago

Hello Quest Community,

Good Day. Newbie here. Its been a month of searching solution to fix this error. We are using dell Ultrium tape drive and the netvault has no problem for detecting the tape drive. I also create new selection set for fullback up and differential backup but still got the same error. I would like to know if you encounter same error as mine. Please see the logs below for the error reference. 

Schedule WSDK001 Job 157 phase 1 failed on all 2 retries

DATE                    Job ID   Class            Client     Message
2019/8/14 6:07:11 157 13 Jobs           WSDK001  Finished job 157, phase 1 (instance 13)
2019/8/14 6:07:11 157 13 Jobs           WSDK001 Job Status: Backup Failed
2019/8/14 6:07:11 157 13 Jobs            WSDK001 Fatal error: Backup failed
2019/8/14 6:07:11 157 13 Data Plugin WSDK001 Job completed with warnings/errors
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Failed to prepare for an incremental backup
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Failed to find previous full backup for set
2019/8/14 6:07:10 157 13 Jobs            WSDK001 Error getting index: No suitable backup to base incremental on
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Job is incremental - requesting previous index
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Created VSS snapshot
2019/8/14 6:07:00 157 13 Data Plugin WSDK001 File System 10.0.5.5 Backup
2019/8/14 6:07:00 157 13 Jobs            WSDK001 Starting job 157 'test differential backup' (Phase 1 , Instance 13) for UID 1

Your kind attention with this matter is highly appreciated. Thank you.

 

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  • 0 over 5 years ago

    Hello 

    The logs are saying that you haven't run a full backup for the selection set you choose to do an incremental backup. Create a backup job, select the same selection set as this job and in plugin options set select the full option and run it, after that run successfully this job 157 will run ok.

  • 0 over 5 years ago in reply to Tomas.Dominguez

    Hi Sir Tomas, 

    Even I run fullback up job and select the same selection set and plugin options set. I still got an error.  

    Please see the logs below for the reference: 

    2019/8/18 1:56:11 156 5 Schedule WSDK001 Re-schedule job 156 phase 1 for retry after failure
    2019/8/18 1:56:11 156 5 Jobs WSDK001 Finished job 156, phase 1 (instance 5)
    2019/8/18 1:56:11 156 5 Jobs WSDK001 Job Status: Backup Failed
    2019/8/18 1:56:11 156 5 Jobs WSDK001 Fatal error: Backup failed
    2019/8/18 1:56:11 156 5 Data Plugin WSDK001 Backup Killed
    2019/8/18 1:56:11 156 5 Jobs WSDK001 Media Request Failed: Media request no suitable drive or media
    2019/8/18 1:56:11 156 5 Media WSDK001 Media request has expired
    2019/8/17 15:56:12 156 5 Media WSDK001 No suitable device or drive for job 156 instance 5 - request held in queue
    2019/8/17 15:56:11 156 5 Data Plugin WSDK001 Starting Backup
    2019/8/17 15:56:11 156 5 Data Plugin WSDK001 Created VSS snapshot
    2019/8/17 15:56:01 156 5 Data Plugin WSDK001 File System 10.0.5.5 Backup
    2019/8/17 15:56:00 156 5 Jobs WSDK001 Starting job 156 'test fullbackup' (Phase 1 , Instance 5) for UID 1

      Your kind attention with this matter is highly appreciated. Thank you.

  • 0 over 5 years ago in reply to kenrick daza

    Hi

    Did you went to Manage Devices in Netvault WebUI and added the tape device? if it's a tape library you need to choose the option for tape library if it's a standalone tape drive then use the standalone option, after clicking next you need to choose the client where that device is attached and it will show the information after clicking next.

  • 0 over 5 years ago in reply to Tomas.Dominguez

    Hi Sir Tomas, 

    I also reconfigure the storage device to standalone tape drive and the Netvault has no problem for detecting tape drive. But when running backup test, the logs says "no suitable device or drive". 

    One question, does Netvault will have a problem after the expiration of its subscriptions? 

    Thank you. 

  • 0 over 5 years ago in reply to kenrick daza

    Netvault licenses are permanent, they will not have problems after expiration.

    if standalone tape drive is configured then please make sure the tape is blank and the created target set has the standalone drive selected

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