Hi Rebecca,
Please perform the following to isolate the issue:
1. Make sure archived emails are opened as read-only by enabling "Open message as read-only" when publishing forms. For instructions, please refer to the link below:
Publishing Archive Manager Forms
www.metalogix.com/.../archive-manager-quick-start-guide.pdf
2. Check if issue is reproducible when using other Outlook versions.
3. Install the Outlook AddIn. For instructions, please refer to the link below:
User Manual Outlook AddIn
www.metalogix.com/.../User_Manual_Outlook_AddIn.pdf
Regards,
Cyrus
Hi Rebecca,
If the issue persists after performing the provided recommendations, I suggest that you submit a case so an engineer can perform further investigation as to what's causing it to happen. It may help if you'll keep the following files handy:
Regards,
Cyrus