One of the biggest impacts of AI chatbots is in customer service. Businesses are integrating chatbots to provide 24/7 support, reducing the need for human intervention in repetitive tasks. AI chatbots can process thousands of queries simultaneously, improving efficiency and customer satisfaction. However, some [customers](https://www.forbes.com) feel frustrated with chatbot limitations, particularly when dealing with complex issues that require human empathy.
According to a study by Gartner, 85% of customer interactions will be managed without human agents by 2025. This raises concerns about job displacement and the potential decline in personalized customer service.
